Privacy Policy

1. Introduction

Fenix Fondivo ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This policy describes the types of information we may collect, how we use that information, and the choices available to you regarding our use of it. By accessing or using our website, you agree to the terms described in this document.

2. Information We Collect

We may collect the following categories of information in connection with your use of our website and services:

• Contact information you voluntarily provide, such as your name, email address, phone number, or company name when submitting a form, requesting a demo, or contacting us.
• Technical information collected automatically, such as IP address, browser type, device information, pages visited, and referring URLs.
• Usage data describing how you interact with our website, including time spent on pages and navigation patterns.
• Cookies and similar technologies used to recognize your browser and remember certain preferences, as described in Section 6 below.

3. How We Use Information

Information collected through our website and services may be used for purposes including:

• Responding to inquiries, demo requests, and support communications.
• Operating, maintaining, and improving our website and services.
• Analyzing usage trends to better understand how our website is used.
• Communicating updates, offers, or information relevant to our services, where permitted.
• Complying with legal obligations and protecting the security and integrity of our systems.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract or take steps at your request prior to entering a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our business, provided those interests are not overridden by your data protection rights.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, or email delivery, under appropriate confidentiality obligations.
• Professional advisors, where necessary for legal, accounting, or compliance purposes.
• Authorities or third parties where disclosure is required by law, regulation, or legal process.
• A successor entity in connection with a merger, acquisition, or sale of business assets.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core functionality, remember preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website. Where required by applicable law, we will request your consent before placing non-essential cookies.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, which may include the right to access, correct, delete, or restrict the processing of your data, the right to data portability, and the right to object to certain processing activities. You may also have the right to withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details on our Contact page.

10. International Data Transfers

If information is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws. By using our website, you acknowledge that your information may be processed in countries other than your own.

11. Children's Privacy

Our website and services are intended for business use and are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised date and will be effective as soon as it is accessible. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via the details provided on our Contact page.

This document is a general template and is provided for informational purposes only. It does not constitute legal advice. Fenix Fondivo recommends consulting a qualified legal professional to ensure this policy meets all applicable regulatory requirements for your specific jurisdiction and business operations.